Crisis Management: Social Media Silence Isn’t Golden

Image by Robert Metz on Unsplash

Q: In times of a crisis, what’s the worst thing you can do on social media?

A: Nothing

We all make mistakes from time to time and while some of these problems will have a greater impact on your enterprise and your clients than others, it is how you handle them (or are seen how to handle them) that can make all the difference between being seen as a…